Privacy Policy
Last updated: June 15, 2023
moneysenseinstitute.com (we or us in this Privacy Policy) takes the protection of customers’ personal information very seriously. All information provided by you will be treated securely and strictly in accordance with the GDPR.
The provision of your personal data and your consent to their processing are entirely voluntary. Any personal data you provide to us will be processed solely for the purpose and scope to which you have given your consent. However, if you choose not to provide us with the necessary personal data for processing your order and do not give consent to their processing, we regret that we will not be able to fulfill your order.
We strictly adhere to a restrictive policy on the security of personal data. Your personal data is safe with us, and we make every effort to continuously improve our security measures year by year. We believe that familiarizing yourself with our privacy policy will allow you to feel secure and enjoy making purchases through the website moneysenseinstitute.com.
Please remember that at any time, you have the right to update or completely delete your personal data. You can do this on your own or with our assistance, which we will gladly provide.
I. PERSONAL DATA CONTROLLER
Personal Data Controller (hereinafter: PDC), which is the entity responsible for ensuring the security of your personal data, is:
Money Sense Institute BV, Zernikepark 12, 9747 AN Groningen, Netherlands
II. PERSONAL DATA PROTECTION SYSTEM
PDC applies technical and organizational measures to ensure the protection of processed data in accordance with the requirements specified in the applicable regulations on personal data protection.
The most important elements of the applied personal data protection system include:
1. SSL certificate, which ensures that the communication between your computer and the PDC is encrypted with a 256-bit key;
2. Collecting and processing only necessary personal data for the shortest possible time, and for any actions not related to the execution of the sales contract, your separate consent is required,
3. The personal data collected and stored by us are used and limited solely for the purposes for which they are processed;
4. We continuously conduct risk analysis to ensure that personal data is processed by us in a secure manner, and that only authorized and trained personnel with a guarantee of data security have access to your personal data;
5. We take all necessary actions to ensure that our subcontractors and other entities cooperating with us provide a guarantee of applying appropriate security measures whenever they process your personal data on our behalf;
6. The IT system DOMENA and internal company procedures meet all the standards of personal data protection.
III. PERSONAL DATA
PLACING AN ORDER
When placing an order, please provide us with the necessary data for order fulfillment.
When placing an order, we kindly ask for the following personal information:
1. Full name or company/institution name – necessary for issuing the sales document and addressing the shipment.
2. Address (street, house number, or house and flat number, postal code, and city) – necessary for issuing the sales document and addressing the shipment with materials used during the course.
3. Email – necessary for communication related to order fulfillment.
4. Phone number – required for certain delivery methods (as requested by carriers)
If you choose a delivery address different from the one provided during the order placement, we kindly request you to additionally provide the following personal information:
1. Full name or company/institution name – necessary for addressing the shipment.
2. Address (street, house number, or house and flat number, postal code, and city) – necessary for issuing the sales document and addressing the shipment with materials used during the course.
3. Receiver's phone number – required for certain delivery methods (as requested by carriers)
If you choose to have the sales document issued with different data than provided during the order placement, we kindly request you to additionally provide the following personal information:
1. Full name or company/institution name – necessary for issuing the sales document.
2. Address (street, house number, or house and flat number, postal code, and city) – necessary for issuing the sales document and addressing the shipment with materials used during the course.
IV. HOW WE COLLECT YOUR DATA
1. You may provide us with your personal information when you.
Fill in a query form on our website.
Correspond with us via email, phone or in person
V. RETURNS POLICY
In order to ensure our customers receive the best level of service we offer a comprehensive returns policy in the unlikely event that you are not 100% satisfied with the products delivered. Please note that the following returns procedure must be followed, and failure to do so may result in us being unable to exchange goods or provide refunds. Also please be aware that we cannot be held responsible and provide refunds/exchanges on stock affected by circumstances beyond our control. This includes damage and neglect after goods are received and damage by third parties.
Should you wish to return an item for any reason please notify us within 14 days of receipt of your order of any part that is unsatisfactory. In order to arrange a return, please contact us and inform our customer service team of your order number, the item you are returning and the reason for the return.
We will then reply with a unique returns authorization number and the address you need to send the item to.
You'll need to package the item securely and include:
Your order number
The returns authorization number
Whether a replacement or refund is needed
Goods returned should be in their original condition and packaging in which they arrived, along with a copy of the invoice or packing slip.
Once received items will be checked and refunds on goods and postage arranged where suitable. Refunds/exchanges will only be offered on items that are faulty, and were clearly so at the time at which they were dispatched.
VI. INFORMATION WE PROCESS FOR THE PURPOSES OF LEGITIMATE INTERESTS
We may process the information on the basis there is a legitimate interest, either to you or to us, in doing so.
Where we process your information on this basis, we do so after having given careful consideration to:
whether the same objective could be achieved through other means
whether processing (or not processing) might cause you harm
whether you would expect us to process your data, and whether you would consider it reasonable to do so.
VII. WHY ARE WE PROCESSING YOUR DATA?
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract. Additionally, we may aggregate this information in a general way and use it to provide class information, for example, to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable. We may share this information with third parties in order to process the purchasing transaction of our services. These companies must also adhere to the same data protection legislation. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
VIII. INFORMATION WE PROCESS BECAUSE WE HAVE YOUR CONSENT
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide with more information about our business, you provide your consent to us to process information that may be personal information. Wherever possible, we aim to obtain your explicit consent to process this information, for example by asking you to agree to our use of cookies. Sometimes you might give your consent implicitly, such as when you send us a message by email to which you would reasonably expect us to reply. Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by mailing us.
IX. YOUR DATA PROTECTION RIGHTS
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information
Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances
Your right to object – You have the right to ask us to stop processing your personal data for profiling or direct marketing
Your right to restriction of processing – You have the right to object to the processing of your personal data in certain circumstances
Your right to data portability – You have the right to ask that we transfer the information you gave us to another organization, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Exemptions may apply if the information requested is considered excessive or repetitive.
Please contact us if you wish to make a request.
X. COOKIES AND HOW WE USE THEM
Cookies are simple text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, the website’s domain name, and some digits and numbers.
A) WHAT TYPES OF COOKIES DO WE USE?
We may use a variety of cookie types outlined below at different times.
Necessary cookies
Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our website and using its features. For example, these cookies let us recognize that you have created an account and have logged into that account.
Functionality cookies
Functionality cookies let us operate the site in accordance with the choices you make. For example, we will recognize your username and remember how you customized the site during future visits.
Analytical cookies
These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the website.
B) HOW TO DELETE COOKIES?
If you want to restrict or block the cookies that are set by our website, you can do so through your browser setting. Alternatively, you can visit www.internetcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers and devices. You will find general information about cookies and details on how to delete cookies from your device.